![]() However, this is not subject to refund due to unforeseen delay. We will send you a replacement order without additional cost. Lost in transit, delivered to wrong address but we have provided them correct address. If item is undelivered due to shipping carrier's mistake.If you would like to cancel your purchase, your order is subject to a 50% restocking fee. Once your order has been submitted we will immediately begin production on the personalized items.Personalized items are one-of-a-kind, it cannot be returned or refunded unless it is defective or damaged.The postage is paid by the buyer, we will charge 50% of the product cost (including production cost, product material cost, etc.).Please contact us to request return address and the return instructions.They should be kept in its original condition in which you received them in. Items that are being returned should be new, and unworn.Please note that payment processing is beyond our control and it may take up to 7-10 additional business days for the funds to be credited to your account used during checkout. You will receive an email notification once your return is processed. Returns will be processed within 3 business days of receipt of your item(s).Please follow the instructions that are provided by our customer service team. ![]()
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